What is quality? Is it simply the absence of product defects or failures in production processes? At E & M Bindery & Finishing, we think quality encompasses these and much more. To ensure our quality will always remain at an extremely high level, E & M recently earned ISO 9001:2000 certification. Here is what this means for you:

What is ISO Certification?
The International Standards Organization (ISO) has established criteria to analyze the complete post press production process and create procedures that meet or exceed customer expectations. Rather than simply perform work haphazardly as it arrives, E&M Bindery uses a set of sustainable procedures to which we strictly adhere. These procedures cover everything from receiving materials and invoicing to packing and shipping.

In addition, ISO 9000:2001 certification is granted to organizations that continually manage, measure and improve internal practices. Every few years, ISO revises criteria to meet customer and marketplace demands. In 2000, ISO placed an emphasis on client service and consistent improvement through customer satisfaction surveys, thorough analysis of past quality shortcomings and similar operations.

The Benefits of ISO Certification
During certification, E & M standardized its documentation and procedures of every aspect of workflow, beginning with estimating and ending with delivery. Project and customer-specific information now travels with the project, meaning your work is fully understood by operators at every step in production. For our customers, ISO certification provides peace-of-mind that specific production requests and critical quality expectations will become non-negotiable steps in every phase of manufacturing.

The E & M Advantage
"Poor quality" can easily be defined as anything that negatively impacts the customer. At E & M Bindery & Finishing, we have you covered at our under-one-roof facility with complete perfect binding, mechanical binding, saddle stitching and die cutting operations. In addition, we offer decorative touches such as foil stamping, embossing and more. Contact us today to experience our internationally-recognized quality and service.

E & M Spotlight Customer
E & M Bindery & Finishing, Inc. would like to thank Kathy Atkins and the team at Riegel Printing for their kind words during the ongoing Westinghouse Project. Thanks again, Kathy, and keep 'em coming - we're up to the challenge!